I’ve done that and everything is now sorted. Thanks for your help. Issues with deposits; How do I add money to my Revolut account with another card? Denied. So basically, myself contacting made it worse than it was already. How do I get Revolut to stop contacting me? Revolut is a financial technology company that offers customers a prepaid debit card for chip, contactless and online payments and ATM withdrawals at home and abroad. A support agent arrived in my chat and helped me to change the name on my account. Issues with deposits; How do I add money to my Revolut account with another card? You did not register the preferred names when creating the Revolut account 3 years ago? The Premium plan offers withdrawal limit up to about 400 EUR, insurance, cryptocurrencies or Airport Lounge Pass (for a fee), while the Metal plan has additionally withdrawal limit up to about 600 EUR and 1% cashback (0,1% in Europe). My friend or relative is having an issue with their Revolut account. I had once did an activation on my daughters mobile, but by mistake I wrote my name. I was told it would not be possible because it was a company policy. So contacting support did worst than just saying nothing, it was better before contacting them. Hi there, I apologise I am writing to you here; but I really need your help. I did find the following link, which whilst not your case would in effect cover your requirement. How do I add money to my Revolut account with another card? But it was worth it. Picture the scene - you buy your morning coffee for £2.70, we round it up to … I guess just being patient and trying at the quietest time of the day helps I had to upload government issued documents that showed the name I wanted to change to. Verifying my deposit card; How do … But my main problem is Revolut making me want to use my father’s surname, that I never use and I hate. I’ve tried using the “I don’t identify with my last name” but they didn’t care about it. Even traditional banks like CGD, Millenium and ActivoBank allow me. Revolut card features – Premium and Metal plans. If you have my information stored why can’t I just use the name I want as long as it is a given and surname? What cards and currencies are supported? She/he didn’t answer the question. There are two more plans: Premium and Metal, but they cost about 7 EUR or 12 EUR per month respectively. 7. Revolut Premium and Metal—What's in it for me? Why did you ask me for additional information about payer/beneficiary? Ask our community Get help from 12M+ Revolut users. Knowing the data that Revolut holds on me. Hello, So today I contacted :r: support because I’ve had my account verified for about 3 years and I needed a name change. At the time I registered my two given names then verified my identity and imposed no problem. Can I use Apple Pay or Google Pay to add money? I will really appreciate it if you let me know that how can I modify it. We'll hold back enough money to cover any payments that you approved before your account was closed. I appreciate N26 and Bunq, where I can pick and choose and just call myself “H P S Nielsen” like some sort of famous poet or painter. I see, so support is claiming that they can only get you a card with “João Pedro” on it First & Second name. Can I ever open a new account if another has been closed? Get help in the app Just head to «Help» in the app What kind of document would you need to complete my verification? How do I ensure my account will not be locked again? Revolut Premium and Metal—What's in it for me? Who made the decision to close my account? Is adding money with my linked bank account safe? Now that she is trying to do her own account, she can’t confirm her identity. For example I can use my 1st given name with my 1st surname, or my 2nd given name with my 1st surname and so on, as long as one given name and one surname are there. What should I do now? What if my IBAN for SEPA transfer is not accepted? What kind of document would you need to complete my verification? Powered by Discourse, best viewed with JavaScript enabled. Try again? That Logic…. Most formal applications require my full name, and international systems do not support Danish letters æ-ø-å, thus I have to transliterate some of the letters, which means that I end up with a 29-letter name… Dread the day I’m married. I checked with my other UK bank and they would require a legal change of name document to change the first given, last surname policy. A normal chip-and-PIN transaction is required first in order to activate contactless payments. Why did you take the fees for the locked account? Open a multi-currency account in minutes. Can I add money with a shared or joint bank account. Why did you send my money back to the source. I wholly agree! How can I add money using my linked bank account? Just add a $20 deposit to get started and order your free card to … If you choose 'with conversion' or accept the rate proposed by the terminal, the ATM provider or merchant can apply their own exchange rate, which is not the interbank rate, and make a profit on your transaction. Do you need to speak to an agent? Check service status Get updates on issues & maintenance. Get hold of live agent and they will help you. Yep. Which currencies are supported for inbound transfers? You should also confirm your deposit card before you go, so that all your transactions go smoothly while you're on the move. Hi there. (Although, secretly, I do cherish it every time people’s eyes go blank when they insist I write my FULL name to return something in a store, and then I make them WAIT and thoroughly write everything in all caps, making sure that everything fits perfectly in the short 5 cm line on the receipt ). Revolut card features – Premium and Metal plans. I managed to update my name using live chat function in the app. Today, after upgrading to Premium, I asked in the chat if it was possible to finally change my name to my first given name and my first surname. When will the money reach my Revolut account? Hi, I have the same issue but the change is not due to to a typo. Hopefully someone from the will read this and help me out, I love the service but I’m not gonna pay for something that isn’t respecting me. Will I be charged for an inbound transfer? Upgrading my plan | Verifying identity | Profile settings | Security & Personal Data | Invite friends to Revolut US I was chatting with an agent and she/he just went away in the middle of it. What if I want Revolut to erase all my data? What personal data do I need to submit to use Revolut? How do I get Revolut to stop contacting me? Round up your spare change Every time you make a card transaction with Revolut, we'll round up your purchase to the nearest whole number and place your spare change into your Vault. In my case, I have 2 given names and 2 surnames. No other bank has ever made me do it. We are here to help you. Make sure you allow ample time for your physical card to arrive, as in some rare cases it can take longer than expected. Some ATMs or POS terminals might ask you whether you would like to complete the transaction 'with conversion' or 'without conversion', you should always choose 'without conversion'. Yesterday I created an account but I just found that my surname hasn’t been written correctly and I cannot modify it anymore. It has a mobile app Here's everything you need to know about Revolut, the challenger … You will need to order a physical card for card-present payments and cash withdrawals. There was this time where a traditional bank here did the same, I filed a complaint to Bank of Portugal and the next day I had my card ready with the name I wanted. Check service status Get updates on issues & maintenance. I added money with my linked bank account, but I can't see it on my account in Revolut. Powered by Discourse, best viewed with JavaScript enabled. So today I contacted support because I’ve had my account verified for about 3 years and I needed a name change. I wasn’t able to reach any human support agent- it said to wait up to two hours as they are busy but I was waiting over a day to get a response from someone. How do I ensure my account will not be locked again? I’ve just went to live chat with them. A normal chip-and-PIN transaction is required first in order to activate contactless payments. You don't have to let us know when you're planning to travel. Choose Thai Baht if you’re in Thailand, Euros in Spain, or US Dollars in the United States. If you change your mind and don't want a Revolut Card any more, that's not a problem. As a rule of thumb, you should always opt to be charged in the local currency of the country you're in! Get help in the app Just head to «Help» in the app To verify your identity, please navigate to the 'Profile' section to submit pictures of yourself, your photo ID documents, and in some cases a visa or residence permit. My friend or relative is having an issue with their Revolut account. That’s the way I managed to update my name. Knowing the data that Revolut holds on me; What does Revolut use my data for? I have followed the instructions given by the chat bot which says to type live agent and someone from support will get back to me but no one ever does! There are two more plans: Premium and Metal, but they cost about 7 EUR or 12 EUR per month respectively. What’s the issue with chat function? What cards and currencies are supported? What should I do if a transfer doesn't arrive to my account? They told me company policy says that I must strictly use my very first name and the last surname, which for someone from Southern Europe makes no sense at all. What happens after my account is closed? Thanks. Thanks in advance. Every single Portuguese bank allows me to choose the ones I wanna use. It might take a day yo get connected to actual agent, but it did help me to update my name. The best way to load a large amount of money into your Revolut account is via a bank transfer.