Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. Try the Lenovo Forum, someone there may have a fix. If a webcam driver is not available from HP or you cannot access the internet, continue using these steps to install a generic Windows USB Video driver. When unplugging from the AC outlet, Now, when I try to set Windows Hello up again....sometimes I see the camera (in the s340c monitor) LEDs flicker but do not see the facial recognition working and the setup window just sits there forever with only "Cancel" as an option. Thanks again. technical support services. More So, from that, it "seems" that having the HP HD camera in Device Manager is what caused the problem in the first place???? Thanks. Lenovo ThinkCentre M910q Windows 10 version 1709 Connected with Display Port 09:22 PM If the operating system on your computer was upgraded, these steps do not work. Well I don't think the fact the camera was showing in the Device Manager is what caused the issue. Also, you dont have another webcam installed, correct? Click your profile picture, and then select. © Copyright 2020 HP Development Company, L.P. Let me pick from a list of device drivers on my computer. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary See your antivirus software documentation for more information. Select Start , then select Settings > Update & Security > Windows Update > Check for updates.If you see the option to View optional updates, select it to see if there are updates available for your camera.Allow available updates to install, then restart your device when it's ready. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Javascript is disabled in this browser. in File Explorer, navigate to the picture or video. I cannot find a model for the desktop you listed. A webcam that was working in one of the pre-installed programs suddenly stops working after installing Windows updates or after installing a recommended update to YouCam or MediaSmart. Go to the webcam software website to install the latest version of the software. Anytime you remove a driver in the Device Manager and that device is reconnected, it will reinstall automatically. The version on your computer might be different. Do not use other high-speed USB devices while using the webcam. After updating, restart the computer, and then try using your software again. HP's Virtual Agent can help troubleshoot issues with your PC or printer. You should see the words, To re-enable the webcam, repeat these steps, but select, {{#each this}} If your computer does not have a built-in webcam, you must use an external USB webcam. If restarting the computer does not correct this problem, continue troubleshooting. To resolve this issue, reinstall the original HP Webcam-101 or Microsoft USB Video Device driver. Check the Microsoft Store. To turn the webcam back on, slide the switch away from the icon. 1st screen shot:  Device Manager>Properties>"General" Tab, 2nd screen shot:  Selecting "Camera" from the Windows Start Up Menu bar, Hello everyone, I had this problem as well. My new Envy 34 Curved display monitor has a build-in camera. I've tried to update to the latest driver without luck. Yes, the camera is certainly there again (makes sense) now. Trying to setup Windows Hello. These steps pertain to Skype version 5. and they started working again. Go to the software manufacturer's website. I think you would still see the camera in the Device Manager now, you just removed it so you could sign in to Hello before it reinstalled. I had the same problem, but I found that I had to give permission in my "Camera" app. Windows does not recognize the camera. An additional test with a new MacBook Pro, connected via USB-C showed the same problem then the MacBook Air. This section describes how to find the resolution setting for the webcam on your HP computer. Opened a ticket at HP - Statement: Only tested with Windows - … In the search box on the taskbar, search for and open. Maybe my mistake was opening the camera program when setting Hello up for the first time. ‎06-13-2017 have some problems to enable the Webcam of my new HP monitor: The HD camera, if physically released on the monitor, can be selected in the applications like Skype or Facetime), but doesn't show a picture. If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue. If not, try selecting other video device names until you see the video from your webcam display in the window. This monitor was purchased, in part, for the Windows Hello compatible camera (pops out of the top of the screen on the s340c). Didn't find what you were looking for? PLEASE HELP! ‎05-09-2018 You can also choose a different webcam, if available. Camera. So what OS are you running, a choice of 2 to suit the W10 version you have? Typo maybe? To resolve problems with choppy playback, take the following actions: Reduce the size of the video image in the webcam software. There may be issues with setting up Windows Hello including the following: The webcam might be associated with another software program or not responding. Choose your version of Windows: Depending on the webcam software that came with your computer, you might be able to download the software from the Microsoft Store, HP, or the manufacturer's website. Before working through the possible solutions listed, do these first: Check for updates. Looks like no one’s replied in a while. Ask the community. Please try again shortly. All postings and use of the content on this site are subject to the. After Windows Hello has successfully been setup, then reboot the PC. If you have already confirmed you have a webcam and have installed the webcam software, make sure to apply any available updates to your software. Often, there are small holes near the top center of your display. Should this webcam work with 1803? Certain HP notebook and All-in-One computers come with built-in webcams that you can use to capture video motion or still images. Take a moment to visually inspect the top of your computer's display. You can open webcam software, such as YouCam, Skype, or Zoom, but video does not display in the main viewing window.