I checked my port, I checked my display drivers, even my bios or firmware drivers, sometimes after I rollback the drivers that would work. Do NOT buy Huion (for anyone reading this). The screen shows in the device manager, as well as in video settings. That may be all it needs to recognize the video feed and start displaying it correctly. If the problem solves, the HDMI port of the previous computer may be defect. Check if the Kamvas 13 has enough power, Method 3.Test with another computer or monitor, Method 4. If your problem still exists, proceed to Method 3. I purchased on Amazon, and they told me all they can do is an exception (because return cutoff was missed by just two days), and have me ship it back to them (I'm in Costa Rica), but I have to pay for that international shipping out of my own pocket. Ivan Pavlov started a topic 7 months ago Hello! Mostly because with Wacom I know I get better quality, but Huion was about half the price. Test with another computer or monitor, Method 5. How do I connect the Huion Kamvas 13 to my phone? The pen works on the scree i just cant see anything .... Any idea if there is any thing that can be done or i need to return it ? And have someone drop off the box at a UPS dropoff point (easier said than done). Connect the pen display to another device. Did not work for my Kamvas pro 13. If there are no other interfaces or cables available, please try on another computer. If the problem solved, there 3-in-1 cable may be broken. Don’t choose PC screen only or Second screen only. If the problem solves, the USB-C port of the previous device may be defect. What a piece of crap!!!! And of course, a refund will only cover the cost of the purchase, but I will lose the original shipping done by my freight forwarder and import taxes in my country, which is around $200. Oh ok thank you sorry if it’s a silly question I’m not that good with computers but I will totally try this, New comments cannot be posted and votes cannot be cast, An unofficial community about the Huion graphical tablets, Press J to jump to the feed. How to fix “USB device not recognized” error on Huion Kamvas 13? Make sure the device support USB3.1 GEN1 data transfer protocol and DP1.2 Alternate Mode, Method 6. So the Wacom driver kept showing up first in my cpu process. How to fix “USB device not recognized” error on Huion Kamvas 13? If you have used an adapter to connect the cable, please try with another adapter. Press question mark to learn the rest of the keyboard shortcuts. If your problem still exists, proceed to Method 4. Test with another computer or monitor. Why Does the Pen Display Have Black Borders and Cannot Be Displayed in Full Screen After Connecting to the Computer? Hay I recently purchased the kamvas pro 13 and when I finished setting it up the menu for the tablet said it was connected and the pen is working. The display will turn on show the Huion logo then go to no signal sleep mode and the screen will go blank does anyone know how I might fix this Update: I tried it on my old windows 7 laptop and the tablet worked so it might not work with my windows 10 (if anyone knows what might be the problem for the 10 please let me know). If the logo will not appear and the power button's LED light will not turn on, then the issue is with the 3-in-1 cable. After only the third day of use, there is no video on the screen. In the end, YOU GET WHAT YOU PAY FOR! This is another 'no signal' issue. Turn the display off and then on again. Please contact our. The power button is green which suggests there is a signal. Some connection types don’t like hot swapping while a monitor is powered on. I’ve reinstalled the driver and firmware twice, all cables are in correct ports AND i’ve connected the IN DC cable as well, and going so far as to update my display adapter + monitor on my computer. Choose Duplicate or Extend mode. Did you find it helpful? I have a KAMVAS GT-221 Pro. Huion Kamvas Pro 13 - Static Screen / No Signal. If Windows Update can find a newer driver, then it'll download and install the update automatically, hopefully fixing any issues with the pen display. So my Kamvas 13 just arrived yesterday and after scouring this subreddit and the internet at large I can’t figure out why this happens. List of Compatible Devices Support USB-C to USB-C Connection with Huion Displays. This is Really Trash Advice. If the logo does not appear and the LED light around the display's power button will not turn on, please connect the USB-C end of your 3-in-1 cable to the lower USB-C port on your tablet (the port that is supposedly for the USB-C to USB-C cable) and check if the logo appears and if the tablet's LED light will turn on to confirm whether the 3-in-1 cable power supply is working.