Further help. Letter to request missing parcel replacement If you order goods and they don't turn up, the retailer is responsible for re-sending them to you at no extra cost. This survey will take approximately 5 minutes to complete. You can complain whether you are the sender or the recipient of an item, providing you have all the necessary details. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Before consulting our letter samples, learn the basics with our tips & Tricks, A cover letter is designed to enhance your CV and will highlight your skills. We use cookies to allow us and selected partners to improve your experience and our advertising. You can also use an online form. Advice can vary depending on where you live. You can find out more or opt-out from some cookies, Coronavirus – check what benefits you can get, Coronavirus – getting benefits if you’re self-isolating, Coronavirus – check if there are changes to your benefits, Coronavirus - being furloughed if you can’t work, Coronavirus - if you have problems getting your furlough pay, Coronavirus - if you're worried about working, Coronavirus - if you need to be off work to care for someone, Template letter to raise a grievance at work, If you can’t pay your bills because of coronavirus, If you want a refund because of coronavirus, Coronavirus - if you have problems with renting, Renting from the council or a housing association, Living together, marriage and civil partnership. On [date], I [bought/placed an order for] a [item]. You can understand more and change your cookies preferences here. As the package did not arrive to me in time or as it should have, I expect to be paid the full compensation available on the item as soon as possible. Read what we're saying about a range of issues. If you’re in Northern Ireland, contact Consumerline. Missing and damaged items. Six months from posting of international items 4. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card. This recent experience will force me to seek out alternative methods for sending all future packages and parcels with one of your competitors unless I am shown that quality of service will greatly improve. Under the Consumer Rights Act, the goods remain at your risk until they are received by me and I would request that you now make arrangements for the [item] to be delivered to me without delay and would request that you confirm that you will do this by return. If you're waiting for a delivery from Royal Mail or you think your mail might be lost, check when your items should arrive and what to do if they are lost. (function(){ function resize(message) { if ( message.origin === 'https://cablink.citizensadvice.org.uk' ) { document.getElementById('cabframe').style.height = message.data + 'px';} } if ( window.addEventListener ) { window.addEventListener("message", resize, false); } else if (window.attachEvent) { window.attachEvent('onmessage',resize); } }()); All rights reserved. Your complaint must be made within: 1. Template letter for personal use only © Free Sample Letter. Find out how to complain about your doctor or health visitor. What does it mean to have power of attorney? I want to return my goods, what are my rights? Please take our survey so we can improve our website for you and others like you. Letter to complain about undelivered goods If your order hasn't been delivered in time, you should demand that the retailer take action. How to get a refund, repair or replacement. I did not receive the item and on contacting you I was advised that the delivery driver had left the item [with a neighbour] [add details of the location where the item was left]. The item that I was urgently expecting was insured for (USD$ X) by the sender. We all experience frustrating consumer problems at some point in our daily lives. My delivery or online order hasn't arrived, what can I do? One month from the issue causing the complaint for non-mail-related complaints If your complaint is outside these timelines but you have all relevant documentation, we will do our best to res… // . [CDATA[ No: Date of Delivery/Expected Delivery: It has come to my attention that my parcel has been (damaged/lost) in transit. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Postal Service ®.When mail is lost or delayed, we want to find it. I have encountered various problems over the last 6 months with this most recent one, quite frankly, being the most frustrating and severe. Three months from posting of mail within Ireland 3. For a range of help including a missing or damaged item sent with New Zealand Post, to make a complaint or provide general feedback, get in touch with us for assistance. Let us know, Copyright ©2020 Citizens Advice. You can also use an online form. Introduction to the Citizens Advice service, Future of advice: our strategic framework 2019-22, Letter to say you received goods or services you didn't ask for, Letter to 'make time of the essence': goods.