I made a Mercari stealth and out of no where I had my account closed for good. Mercari will suspend your account quite often , may be I had more than 10 accounts suspended and always received warning messages that if you come back , we will hold your funds indefinitely, well today I tried withdrawing 900+ usd from sales in my balance and I can't, seems they really will hold your funds which is pretty illegal I think. Follow other customers in the midst of the same issue or find a prior solution. Really thought they were gonna be dicks like Ebay lol. What Do I Do If I Can't Contact a Seller on Mercari. If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. I’m thinking they’ll let me get my money after two weeks. I just mailed out $*** dollars worth of items that are still enroute. Cookies help us deliver our Services. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. He didn't. I was suspend by mercari but they said that i can still continue my transaction i... Why is a shopping a pain in the *** at Mercari. New comments cannot be posted and votes cannot be cast. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! The item was mailed yesterday. Please please give me another chance I will read the rule book and memorize all the rules and prohibited items. I never have any problems. Strength in numbers! I received one warning because I posted a Bear Grylls pocket knife and immediately after I received the warning, I deleted the post. Ive been on Mercari for a while with about 50 5 star ratings. We can help you get Mercari's attention and get better help faster. I can’t request a direct deposit or do ANYTHING. Will my account be like this indefinitely? So I submit both of them and it says verification failed and on their help page says to just contact them. Strength in numbers! Yep,,I’ve been selling on mercari for few years land already verified ...get message saying I need to do it again same as previous user said with dob and ss#...but already says underneath that “verified” and can’t go further ...can’t post list offer promote or nothing and support hasn’t messsged back in days. How does this impact me? Get a better deal on all your services in 1 call, and let us make scheduling easy for you. Should I contact Mercari another way? Thanks for the help! Hmm. Cookies help us deliver our Services. I will never post … My Mercari account has been suspended (they claimed I had two accounts) as they “look into my account” or something. Get tips from pros & other customers, and get it handled faster: GetHuman-garettfs started working on this issue, GetHuman-garettfs shared this issue with friends on Facebook. Alright so this morning I do my shipping on Mercari and I get an email from them to verify my identity; not the id but using DOB and SSN. How did you fail verification? I’m trying to figure that out myself! Cookies help us deliver our Services. Mercari review rated 1.7/5.0 with Images: I spent 2 hrs. Unfortunately the other person’s account is still active but i am not able to do anything on mine. Mercari is a buy and sell app that takes no commission- sounds great right? They have very specific guidelines in regard to selling knives. My case got resolved hopefully yours does too really unnecessary for them to do that especially if your an established seller. Yup I've been suspended too lol you'd think we should be on the no fly list like we are criminals lol. I received one warning because I posted a Bear Grylls pocket knife and immediately after I received the warning, I deleted the post. I’m thinking they’ll let me get my money after two weeks. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! My sister lives with me and needed a way to make extra cash and had a lot of things worth money she had laying around as well so I introduced her to the app; as soon as she signed up it "suspended my account indefinitely" due to the fact that we both had the same address linked to our accounts.. Please please give me another chance I will read the rule book and memorize all the rules and prohibited items. *We are not officially affiliated with Mercari, Press J to jump to the feed. I will never post anything I’m not supposed to and I promise I didn’t know I wasn’t supposed to post it. Unless you were fraudulently committing orders, why is having two accounts a bad thing? If you’ve had this happen, did you ever get your money back? I purchased a toy for m... Mercari charged me a shipping fee. What Do I Do If I Can't Contact a Seller on Mercari? I would like to see if there's anyway my account could be reinstated. Companies respond better when others are watching. I was wondering when mercari will be done reviewing my identity for my identity check. Name, Order number, Billing address, and Email address, Dear Mercari,**My account has been suspended because i reported a fraud. I've heard similar Stories as well and unfortunately they are very strict about banned accounts. By using our Services or clicking I agree, you agree to our use of cookies. I have been indefinitely suspended. So it was because seller wrote "Bundle" instead of "Lot". Only one. Seems like a lot of people have this problem. I mailed a package using mercari preoaid label on ***. Follow other customers in the midst of the same issue or find a prior solution. Hooray! Mercari is a licensed financial institution known as a money service business (MSB). I have been indefinitely suspended. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. So this is very sudden and I want to know if anyone else went through this. If not their system will automatically detect that you are at "suspicious" member which will generate a flag on your account an potentially banned your account again. Follow other customers in the midst of the same issue or find a prior solution. Mercari is a licensed financial institution known as a money service business (MSB). They were very professional and explained the reason why it’s prohibted and decided to give me another chance. Mercari suspended my account indefinitely due to my mom reporting fraud on her ba... My account has been temporarily suspended and right after mercari has cancelled m... Hi I made a purchase on Mercari and my card has been charge. Try other selling platforms like Poshmark. Has anyone been suspended from Mercari? Take advantage of a $1 one-week trial membership and chat with an expert now. The only way MIGHT get away is by signing up from a different device and also having different bank information for deposits or purchases. I sent the item myself. I tried purchasing a Samsung Galaxy j* but was cancelled. It’s against Mercari rules to have two accounts for some reason? Not everyone here uses Mercari. We are waiting for GetHuman4018255 to fix the problem and share the solution with the rest of us customers. Financial institutions are required to collect certain information from you to verify your identity, and to protect the Mercari Marketplace from financial crimes and money laundering. Then a few months later they stopped using PayPal, ( wonder why?) GetHuman-jujumelo did not speak with customer support. I was a happy user that had nothing bad to say about mercari... Untill one day I find mercari has stolen little over 1k from me (roughly $1,200.00 USD) I was saving up for my first car and now I have to start all over. my main account on my main phone has been used just for regular selling and I haven't had any suspension problems, New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I guess you can't post knives larger than 3" and this one was barely over that limit. If you’ve had this happen, did you ever get your money back? So if you are not sure about something they are always there and willing to help and explain the reason. Companies respond better when others are watching. Financial institutions are required to collect certain information from you to verify your identity, and to protect the Mercari Marketplace from financial crimes and money laundering. My advice is to message them on facebook and twitter and they should get back to you there faster than on the help center. If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Mercari retaliated by Terminating my acct. You can no longer list, offer, purchase, chat or like.” Im confused because is this just while they verify me or indefinite??? Did you not provide accurate information? Verify Identity failed on Mercari then says Suspended Indefinitely. You don't really, they ask for those things to confirm you are entitled to the payment and you aren't trying to get free money. On Reddit, the app deleted everything I wrote, Especially frustrating because I am dead tired of MERCARI! I purchased a product from Mercari and the total amount due was taken out of my b... My account has been temporarily suspended and right after mercari has cancelled m... What Do I Do If My Mercari Order Was Lost or Damaged? Hi my account is suspended indefinitely for something I didn’t do wrong. I posted a glucose tester which there are hundreds of them posted on Mercari and I was suspended indefinitely for that. Mercari suspended my account indefinitely due to my mom reporting fraud on her bank card but had forgotten she had purchased an outfit for my daughter's birthday that was coming up on my account. I am speaking from experience . We can help you get Mercari's attention and get better help faster. I messaged them as I made another account. Maybe ask over in r/Mercari as well? *Thanks,*Christina *(***)***-****. Why? And as of 1/2017 Ca. I was doing that on a crappy TracFone I had. Mercari suspended my account indefinitely due to my mom reporting fraud on her ba... My account has been temporarily suspended and right after mercari has cancelled m... Hi I made a purchase on Mercari and my card has been charge. Is Mercari Legit? I do everything I’m supposed I sell a lot of stuff through y’all a app. So before you post something your not sure about just go to the help center and check. But my purchase on M... Hi Mercari,*My account for Mercari was "banned." Hi I made a purchase on Mercari and my card has been charge. I contacted Mercari help center and explained that I was not aware of what I posted was a prohibited item. I just want to do a simple purchase! I've been thinking I won't be selling much on M. anyway at this point. My account is suspended due to verifying my identity. Gave seller my money and {{REDACTED}} So I used my PayPal Gurantee, they refunded me immediately. I have had the app for less than a week. Alright so this morning I do my shipping on Mercari and I get an email from them to verify my identity; not the id but using DOB and SSN. I guess you can't post knives larger than 3" and this one was barely over that limit. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. They are asking to verify my identity in order for me to retrieve my funds. They claimed I had more than one account in which they "do not allow." Best of luck to all. GetHuman-garettfs confirmed the issue is fixed. I can’t request a direct deposit or do ANYTHING. They deleted this exact post for some reason lol. *We are not officially affiliated with Mercari, Press J to jump to the feed. What Do I Do If I Can't Contact a Seller on Mercari. GetHuman-jujumelo did not yet indicate what Mercari should do to make this right. Mercari itself is a completely legitimate and reliable e-commerce marketplace. Tap below to get started. I received an email as to why i was banned, it was because i "had multiple accounts" and i "violated Article *" of their ToS. There is no way you can get your account back. Save on a huge selection of new and used items — from fashion to toys, shoes to electronics. Please reinstate my account *****@***.com I've provided the info you needed thank you**Acct temp suspended: ******@***.com. GetHuman-jujumelo indicated the issue is not fixed yet. Take advantage of a $1 one-week trial membership and chat with an expert now.