Buy Now We are here to help keep every baby safe and to help every parent find more joy in the journey. Fill out the form! It is not intended for use as a medical device or to replace a medical device. Potential Cause #1:  Check the Charging Cable for damage --  see photo above to identify the Charging Cable and look at the place where the Charging Cable attaches to the sensor/sock unit for damage. Despite receiving numerous customer complaints about false alarms and the monitors’ tendency to malfunction, Owlet, … Basically, don't stress about it because the sock probably isn't fitting right, but make sure your baby doesn't have other low oxygen signs. The low oxygen levels were confirmed by her pediatrician immediately after, the case says. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. This is called periodic breathing. Each one of these readings uses a different algorithm in order to work. Do I Need to Keep the Base Station Plugged In When Not in Use? The Base Station's range varies, like all radio emitting products, depending on location, home style, and building materials. To signify that the Sensor is charging, the large round part of the Sensor will flash green. Then plug this Adapter Cable directly to the wall power outlet. The most common issue is that the sock is close enough to get a reading, but still too loose, causing faint readings. Get the latest Owlet news, giveaways, and helpful tips for pregnancy and baby. A yellow notification indicates the Smart Sock is not getting a good reading. The Smart Sock 2 is only intended to assist you in tracking your baby’s well-being not to replace you as a caregiver. Nevertheless, the new monitor was apparently no better and gave her two false alerts within the first week of use. Sunday night his Owlet Smart Sock went off saying low oxygen, and of course, as first-time parents, it was pretty scary. When to call your pediatrician (American Academy of Pediatrics). A yellow notification indicates the Smart Sock is not getting a good reading. In addition, don't rock baby or co-sleep (share the same bed) while using Owlet. As you read these stories, we want to remind you that the Smart Sock 2 is not a medical device. Within the first two weeks of using the product, it gave her two “red” alerts, the case says, which are the most “critical and immediate” of the Smart Sock alarms. Before commenting, please review our comment policy. If it was not an emergency, it was probably caused by one of the following... Sock fit/placement issues are the most common cause of false notifications. If the sensors are not clearly visible in the windows (even if they are right on the border), you might be increasing your chances for false alerts. Hear, see and know your baby is okay from anywhere. In December 2016, the suit continues, the second plaintiff again noticed her daughter turning purple while wearing the Smart Sock and rushed her to the hospital, where she was admitted to the ICU for low oxygen levels. Check for signs of sickness. Review the following articles for help on sock fit: Examples of Poor Sock Fit . If those levels fall outside of a preset range, the device is supposed to send an alert to a parent's smartphone via a Bluetooth-enabled base station placed near the baby. The Duo combines the award-winning Smart Sock with the Cam. If the Base Station doesn’t power on then the issue is isolated to the Base Station and the Base Station will need to be replaced. Despite receiving numerous customer complaints about false alarms and the monitors’ tendency to malfunction, Owlet, the case says, has refused to address the issue or warn consumers about the product’s apparent defects.