La Stick Up Cam Wired se connecte à Internet via le réseau Wi-Fi ou par Ethernet ; son alimentation est filaire ou via câble Ethernet (adaptateur Ethernet inclus). I am receiving a “streaming error” when attempting to access live view on my stick up cam. So I have 3 ring indoor cameras and three third generation plug in stick up cameras. I wish they worked like my indoor cameras. An awesome team of students from our education program made this wiki. First, ensure that the Ring App is up to date via the app store on your device. I won’t bother you with the rest of exchanges to determine what "reset" actually means but the bottom line is that their support is horribly amateurish. It can be put indoors or outdoors. Sorry to hear about this @nrj101!Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. Nothing but hassle ! Follow the setup guide here on the manufacturers website at support.ring.com. Accessibility, Motion Detection Is Turned Off In Settings, Camera Takes Too Long, Or Does Not Start, Recording When Motion Is Detected, Sensitivity Is Set To Low In the Device Settings, The Angle Of The Device Is Too High Or Too Low to Detect Motion. Then, via the Ring App, go to device settings and check for firmware update. This is crucial because capturing "moments" is the only thing the Stick Up Cam is good for other than real-time monitoring which, as we'll get to in a moment, is also not that good. your Ring will automatically reconnect to the network on its own, you can reset Ensure that your camera and viewing device are within range and have a strong connection to the Wifi network. Tried using the "fast" app but same problem. So, given the obvious danger of the Ring doorbell being bricked by a firmware update  that can’t be fixed without physical interaction and the poor quality of “Community Support," I’m downgrading my original Gearhead rating of the Ring doorbell from 3.5 to a 2 out of 5. PROBLEM. Not lose its settings. Ring’s PR people recently sent me the company’s latest product, the Stick Up Cam ($199) and, alas, I’m even less impressed. If there is an update available, update device. Clifton Helmig - is properly charged before use. Nothing but hassle ! By the time you get to the video the caller has long gone. I have to point out that I can't imagine how the image on the iPhone could be real; the time for the man to enter the scene through the gate on the right and take what looks like two steps into the garden has to be far shorter than the shortest startup lag I've seen. If you’re experiencing issues keeping your device connected to your home’s WiFi network, it can be caused by one or more of these issues: A power surge may have caused a problem with your wireless router. As you mentioned trying the Rapid Ring app to no avail, if this concern persists, please let us know what type of mobile device are you using. router should be green (this may be different depending on your device). used to set up your device are compatible with your Ring Doorbell. If the device only powers up when connected to USB power and shuts off when disconnected after allowing sufficient time to charge, the battery is faulty. Reply. When I press the button the old bell it's in line with rings so I know the Ring is seated properly but when I click on Live View the unit reports " ... disabled because the battery in Front Door is critically low." UPDATE: Ring has resolved most of the video quality issues (by significantly increasing the video bitrate). Featuring several power choices and countless placement options, our most versatile camera gives you endless possibilities. I saw that the Ring was getting an IP address in the router table. the issue at hand, your Ring device will be able to reconnect (and stay But the connection can be terrible. A community space for discussion about all things Ring. Overall happy with my other 7+ Ring cameras but this one is not a happy one! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open up the Ring app and tap on the three lines on the top left. Let me know how this goes! Wow. the Ring Doorbell Pro Chime Kit Compatibility List Copyright © 2020 IDG Communications, Inc. Moreover, Live View runs down the battery fast. For the last few days I saw the now infamous icon showing the camera was not connected and this morning tried to -again- reset it... no luck I can see the camera blue light blinking once when I suspect it is restarting but it never go back in setup mode. I like my indoor cameras a lot but I’m mildly terrified of spending $200 for a spotlight camera to replace them and having those fail/get set off by shadows all the time (I’ve accepted I bought the cheapest camera and it can’t tell shadows from real movement and that’s on me. Explore our site to learn more about devices you This makes the claim of the Stick Up Cam as a security device laughable. Another issue is that to save any configuration changes such as the "Motion Zones" (the detection distance and zones) or "Smart Alerts" (this sets the delay between one detection event and the next) you have to walk in front of the Stick Up Cam to save the settings! This can help deliver additional power to your device by bypassing the existing internal doorbell. You answer the notification on your app, and by the time you finally connect to the camera, the person is gone. and updates to existing devices to grow the opportunities you have to connect And the signal strength to the stick up cams is excellent according to a ring support people. The kicker about my stick up cams is that I have indoor cameras farther away and that have to get signal through multiple walls and do just fine. Well I just tired turning off the implicit beamforming and it made no difference. Your Ring Doorbell’s battery power Check out our Community post about RSSI for tips on optimizing this signal strength. Mine is mounted at the front of my garage, with a solar panel hooked up. This can happen if your device is not receiving enough power from your doorbell Then, tap Device health. With mobile data only, see if the Live View loads for you! Ensure that your cam and viewing device are connected to the same WiFi network. Learn how to troubleshoot this internet The only thing I havnt tried is switching off the video streaming, but then what would be the point of the Ring Doorbell. After 10 seconds, press it again to see if your Ring will Make sure that you do not accidentally disable recording using the control in your Ring app. to review your third party devices. I recommend calling them if it is currently offline/the next time it's offline, as they will have it be in the recent history for that device. Reply, How long should a battery hold charge on a stick up cam, © 2020 iFixit — Licensed under Creative Commons — Privacy — Drop me a line or comment below then follow me on Twitter and Facebook. any ideas or suggestions? On rare occasions, devices can experience Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. If you've ran out of data on your wireless plan, this may be restricting and slowing down your speeds, therefore unable to load the Live View while on data. If you are connected to a wifi network that is not your own, there may be restrictions that limit streaming like enabling the Live View. I put a fully charge battery in yesterday morning and this morning 0%. Mine are all less then that away from the router. Check out our Community post about RSSI for tips on optimizing this signal strength. Tony Argote Sr. - If there is still no video, you may need to replace the led lights. June 18 PROBLEM. Network section. Ensure that the cam is placed in an optimal position to hear everything you want heard. Make sure the direction of the camera is placed perpendicular to the place you want to monitor. While I liked the product conceptually, the startup lag (the time between detecting movement and when recording begins, usually a delay of a few seconds) is long enough that fast moving people like the Fedex guy can come and go before the device starts recording and the so-so video quality led me to give it a Gearhead rating of 3.5 out of 5. If not, move device or camera closer to Wifi base station. Hi @xLarry. Ring Doorbell and Stick Up Cam connected to the main router with really good signal They drop off the network sporadically as if they go dormant or in a standby mode - stick cam on connected to the satellite no problems at all... only way to get them to wake up is motion detection, doorbell ring … For fun turned off the Orbi, fired the X6 back up with the old settings and tired connecting it that way. Ring’s PR people recently sent me the company’s latest product, the, By the way, despite users asking for over a year, Ring still doesn’t provide a public API for their products although they’ve started Ring+, a program through which they’ve, So i [stet] already rolled it back all you would have to do is reset the device up, So, given the obvious danger of the Ring doorbell being bricked by a firmware update, At it again: The FCC rolls out plans to open up yet more spectrum, Chip maker Nvidia takes a $40B chance on Arm Holdings, VMware certifications, virtualization skills get a boost from pandemic, Alleged leaks from AMD indicate big performance gains in upcoming Epyc refresh, Cool Yule Tools 2016: Digital disruption at Santa's Workshop, SkyBell HD, the best video doorbell so far, Sponsored item title goes here as designed, 2014 Holiday Gift Guide: The other NSA also knows what you want. In most cases, as soon as you resolve Additionally, being on a VPN network may also prevent it from loading. transformer supplies less voltage, you will need to upgrade your equipment. Press J to jump to the feed. connection issue and get your Ring Doorbell working smoothly again. Someone walks up to your door and hits the button. more people are exploring to learn all about it. What’s the issue? However, if you’re new to smart technology, it Hi @xLarry. I have been using the stick up camera for less than a year (8 months). with and protect your home. Have exatley the same problem, in fact Ring has never worked as advertised. The lights on the front of your If you have a hardwired device without a battery, check to make sure the device is receiving power in the Device Health section of the Ring app.