Originally posted on Samsung.com, biggest issue is the absolutely lousy icemaker. Satisfied with the product performance. Thank you for purchasing this Samsung product. I see several options on line for part replacement and service visits and no success. Samsung has a kit for most of these with new ice maker, clips, enlarged diameter drain tube and main pcb. How to Force Defrost Samsung RF23J9011SR. What might have gone wrong? Love the 4 door design ft. Large Capacity Since Samsung’s evaporator covers are mounted in such close proximity to the evaporator itself, it is a MUST to Force Defrost before attempting to remove that cover. i'm just glad they don't make cars! . LED lighting gently brightens virtually every corner of your refrigerator so you're able to quickly spot what you want. Click here to find out why. Some of the ways we use your information is to deliver a Another Is a design flaw in the ice maker. Designed to fit taller items with ease, you can use this three-way shelf for all your storage needs. it constant jams and it's placement and size makes clearing the jam and cleaning it out extremely difficult. Then, press any other button until “Fd” appears. It's really a shame because it has many features that we like. The defrost heater in the freezer is a (215 watt 120vac) cal rod element. Form Fields: (all are i'll just buy another. I have to break up the blockage every month and have a ice bag on hand which reduces the freezer space. RF23J9011SR Samsung Refrigerator - Ice Maker freezes up, I have also found that there is a class action suit against Samsung for this issue. ‎07-26-2018 I replaced it with another Samsung fridge that does not have the ice maker in the main refrigerator , make sure that the ice maker is on the freezer. Offer Expires: 11/4/2020 to 11/21/2020 | Originally posted on Samsung.com, Terrible product. Thought the finish was very pretty, but just look at it and it scratches! View and Download Samsung RF23J9011SR user manual online. Rebate Available For dispenser models, press Freezer (top left) and Lighting (middle right) buttons simultaneously for about 8 seconds, until the display goes blank. Great look and features. High-Efficiency LED Lighting LED lighting gently brightens virtually every corner of your refrigerator so you're able to quickly spot what you want. Originally posted on Samsung.com, Tons of excellent features with an excellent aesthetic. the ice maker constantly freezes over and requires thawing to unjam. What causes the frost buildup, requiring the forced defrost? If you research you will see that Samsung knows there product is defective. Within the first year the ice maker would continually freeze up. Originally posted on Samsung.com, ice maker tripped off many times, and ice cube bridge together on the top not drop on tray. the freezer started rattling loudly & when checked, all the food was thawed out. My son and one of his friends also bought the same model and are having the same issue with the ice maker. can be large, heavy and expensive. Originally posted on Samsung.com, Excellent model. Originally posted on Samsung.com, i can't go a week without the ice maker freezing over. ice maker freezes up because it is in the refrigerator part and moisture gets in. Request we delete any personal information we collect about you. Had a company come look at it and quoted me $500 to replace the ice maker. Based on reviews ice makers can freeze over due to a manufacturing flaw. While the defrost is running, you may feel like not much is happening. within the first year I started to have the ice maker freezing up and stopped making ice.over the years I had at least 4-6 service calls regarding the ice maker issue. Maybe it doesn't shut off when the bin is full. The new one seems okay, but I'm still wary. You can adjust the zones . I'll repost what results, if any, we end up with. I just had a two year Samsung TV go out today as well so no more products from Samsung....ever! This is a lot faster than trying to do a manual defrost. I repeated this 2-3 times with the same results. Originally posted on Samsung.com, We bought this fridge and love the layout of it, we especially like the FlexZone that we can easily convert depending on our needs does anyone have recommendations on how to get Samsung to still cover the repair? Once the repairman came, checked it out, ordered a replacement, another 3-4 months came and went with a refrigerator registering 67 degrees. Around September 2017 I started experiencing issues with the ice maker not producing any ice because it would freeze over. Originally posted on Samsung.com, Bought this a seven months ago but beware of the water filter. A beep will be heard and defrost begins. Around September 2017 I started experiencing issues with the ice maker not producing any ice because it would freeze over. The repair is to replace the ice maker altogether with part No. Can not clean it out properly. NOTE: You may need to put unit in FORCED FREEZE mode to activate the fans/compressor. There is no charge for the help of this personal shopper for anyone with a disability. we have had two more service calls since and nothing has worked. ft. when the FlexZone™ is used as a refrigerator*. If the evaporator is ice blocked and thus blocking the air flow, the fan will over RPM and is stopped. If you can spare a few thousand dollars without batting an eyelash for new See Details, 1.8 cu. so disappointed and so frustrated to be dealing with this for three months on a fridge that was less than two years old. Good question - some people call and get nothing, some get a covered repair. There are no items in your shopping cart. $2500 down the drain after 1 year. FAQs | Repair Videos | Academy | Newsletter | Contact, By I ultimately had to replace it and the representative I spoke to said that I was just unlucky and these refrigerators are usually very solid. It should only take about 20 minutes to force defrost a Samsung refrigerator. I have to pry the ice holder out which is hard because so much ice builds up underneath it is challenging to remove and then take a hairdryer to defrost and remove carefully the built-up ice on all three sides of the ice mechanism. Powered by Invision Community. I therefore do a manual (forced) defrost about every 4 to 6 weeks. the icemaker also freezes up and stops working. Originally posted on Samsung.com, Be aware, the fridge looks awesome but the water dispenser stopped working after a couple months and getting ahold of someone to help is almost impossible. 23 cu. Model number RF23M8070SG/AA. This space-saving design leaves more room in the refrigerator. I purchased my Samsung 4 door flex refrigerator in June 2016 and the warranty expired in June 2017. I purchased my Samsung 4 door flex refrigerator in June 2016 and the warranty expired in June 2017. discretion. Originally posted on Samsung.com, The refrigerator is great, looks good and works good. There is no charge for the help of this personal shopper for anyone with a disability. That refrigerator must be in Alaska. of ice per day and stores up to 2.9 lbs. I enjoy the the FlexZone. Get more workspace while enhancing your kitchen's look with our counter-depth refrigerator design. Still I will never spend my money on a Samsung appliance. I've experienced this twice. Any solution would be wonderful and am also interested in any kind of class action suit. Who wants to keep a hair dryer on the counter in order to get ice? boxer, June 23 in DIY Appliance Repair Help. But wait, there’s more! However, when I went through this process 2 days ago, it went into Fd, but after about 10-15 seconds it gave a “ping” sound, the normal lights came on in the display, but the beeping continued for the usual 25 minutes, after which it stopped. poor design, bad build quality, freezes up and jams regularly. We called the store that we purchased the refrigerator from and a service tech came out and was very familiar with the problem.