And probably high five you in the process! If this is something you're worried about, you can get bike specific insurance from places like Velosurance. Santa Cruz set strength and impact resistance as their highest priority, and backed it with a LIFETIME WARRANTY, but strength doesn't have to mean uncomfortably stiff. The pro packs, derailleur hangers, and bearing tools you need to keep your ride running. ARE YOU BROWSING THE CORRECT REGION? The warranty will be in effect for the lifetime of the frame or fork and is available only to the original owner. Chris King Precision Components is a Certified B Corporation, joining their movement to use business as a force for good™. Lifetime Frame Warranty Santa Cruz Bicycles will repair or replace at its option any frame it determines to be defective. Instructions Please fill … Theme by Safe As Milk. Casual tees, riding jerseys, and hats designed in-house. You can do the warranty process entirely yourself, no shop needed. I think, like most other companies, they will do a “crash replacement” frame that would be heavily discounted. Usually ships in 48-hours to 5 business days. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. Tubeless Tape and Valve Kit included with this wheelset, Chris King-backed 5-year crash replacement policy, Santa Cruz-backed lifetime warranty on rims. The foregoing warranty is the sole and exclusive warranty offered by Santa Cruz Bicycles. Santa Cruz Bicycles will repair or replace at its option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. Paired with any of our ISO hubs, which feature 72-points of simultaneous-engagement, this larger volume rim will be ready for whatever you want to throw at it, from racing enduro to Danny MacAskill imitations. Nope not worried, was just arguing with someone abt it, thanks for the info tho:), New comments cannot be posted and votes cannot be cast. You can always access these options at the bottom of every page. The quality and speed of our bearings are what sets us apart from the competition and they are what you will feel and notice on every single ride. taking a road bike to a bike park), that's is not something the company will warranty. The patented Chris King RingDrive with 72-points of simultaneous-engagement will get your power to the ground fast, provide unmatched engagement, and give you that legendary Chris King angry-bee sound. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. If it gets run over by a truck they'll help you out with a low cost accidental 'crash replacement'. International customers, you will be responsible for shipping, VAT, duties and customs charged within your country. This almost always needs to go through a shop and the shop will be required to transfer over the parts. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. Our team of riders hunting Enduro World Series races across the globe, from Aspen to Madeira. Some manufacturers will offer just the front or rear triangle as needed. FREE GROUND SHIPPING ON DOMESTIC ORDERS OVER $35. Reserve 30 strength, responsive and compliant. Chris King ISO hubs are designed as precision mountain tools. 2801 NW Nela St While some exclusions may sound generic or benign, it turns out most of them are pretty broad and are wide-open to interpretation by the company you’re dealing with. This rim is limitless. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. Prior registration is not required for warranty claims. We use one-piece solid axles to provide a stiff hub with rail accurate steering, transferring every minute adjustment you make to the trail. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. Ship the helmet, postage prepaid, with a copy of your receipt and a description of the accident. Built in-house with legendary Chris King precision. Press question mark to learn the rest of the keyboard shortcuts. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country. This is the stuff we wear every day. Worked out quickly and picked the frame up myself from their hq in Santa Cruz to dodge shipping costs. If you do actually manage to break a Reserve rim while out riding, Santa Cruz will replace it for free. Free Agents hail from all over the world and race in everything from cyclocross to four-cross, and downhill to dirt jumps. Keep in mind that this is a general list, so you’ll want to read your individual warranties to see what isn’t covered. The Hubs: Reserve rims are compliant and responsive. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. 97210 United States. If you have any other questions or would like to follow up on a warranty claim, contact our Warranty Department. Speaking from experience, cracked front triangle on a nomad was 700$. Our bearings, available in steel and ceramic, surgical grade steel races that are machined simultaneously to ensure perfectly matched inner and outer races. Cookies help us deliver our Services. In the event of a non-warranty situation, Santa Cruz Bicycles will make replacement parts available to the original owner at a reduced charge for the applicable warranty period described above. Stop by our factory to checkout the entire range, demo a bike and ride the trails.. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. Like most companies they have a "Crash replacement program" which is just a discount on the frame. Santa Cruz carbon water bottle cages are warranted against defects in materials and workmanship for life from the original date of purchase. We have been domestically producing bicycle components of the highest quality since 1976. Didn’t think that you would reply Phil, but after chatting with SC, they told me that it really depends, and the final decision if they are going to charge you or not, is made by them. Crash Replacement. Give your nearest dealer a call to find out more. To learn more about cookies, click on, PayDirt Profile: Sierra Buttes Trail Stewardship, Check out the 5010 design for balanced geometry. Press J to jump to the feed. Santa Cruz carbon water bottle cages are warranted against defects in materials and workmanship for life from the original date of purchase. We are the manufacturer, not just a design house, holistically locating all operations under one roof here in Portland, OR. Lifetime Reserve Carbon Wheels Warranty. We'll do everything we can to get you back to riding as fast as possible. Use our warranty claim form to file a claim. Worked out quickly and picked the frame up myself from their hq in Santa Cruz to dodge shipping costs. To thwart mud, water, and contaminants as you power through rough trails, ISO hubs have heavy-duty bearing seals, and a threaded driveshell seal ring. We are taking extensive precautions to protect our employees and follow CDC and state guidelines. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter. The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Santa Cruz Bicycles in its sole discretion. We are still shipping product and are still here to help and support bike shops during this difficult time. And probably high five you in the process! The warranty will be in effect for the lifetime of the rim and is available only to the original owner. We are proud to be the first manufacturer in the bike industry to meet their rigorous standards and hope that others will follow. To register your Santa Cruz products, please hit the links below. CURRENT REGION: UNITED STATESCHANGE REGION, This Santa Cruz website uses cookies for example to improve and analyze the website, for social media and to ensure that you see relevant ads. Every Bontrager helmet comes with Crash Replacement. Everything from the thickness of rim beads to external spoke hole reinforcements comes purely from Santa Cruz’ experience of knowing what riders need at every level—from international racing to your local trails. Join our colony to hear about events, new product, get exclusive discounts, and more! Santa Cruz Bicycles will repair or replace at its option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. Santa Cruz carbon handlebars are warranted against defects in materials and workmanship for life from the original date of purchase. Portland Oregon Let’s talk about the warranty: lifetime, no gimmicks, not limited. The warranty will be in effect for the lifetime of the original registered owner. This form is also used for No-Fault Crash Replacements. FREE GROUND SHIPPING. However, registration will make it easier to establish your original ownership and otherwise process your claim. The Reserve 30 is built for 2.3-2.6in tires and weighs in at 460g per rim. Powered by Shopify. Speaking from experience, cracked front triangle on a nomad was 700$. If you do actually manage to break a Reserve rim while out riding, Santa Cruz will replace it for free. By clicking enter you are verifying that you are old enough to consume alcohol. The return process is simple: Fill out the Warranty Bearing Replacement Form, upload a copy of your purchase receipt, and we'll get a new set of bearings out to you within 48 hours! Something not right? A cycling community enthusiastic about mountain biking and all things related. By using our Services or clicking I agree, you agree to our use of cookies. As Chris King bearing tracks burnish they get faster with age and all our hubs and bearings are fully serviceable for years upon years of demanding use. It also includes theft and medical coverage which is neat.