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8 Questions to Ask Before Your Next Car Service

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Whether you’re taking your car in for a routine tune-up or you’re in the need of major repairs, it helps to be prepared. 

When it comes to getting a car service in Parramatta, Perth, and wider Western Australia, you have a number of choices at your fingertips. However, taking the time to ask some crucial questions can be key to ensuring you choose a quality provider. 

These eight simple queries are designed as a handy guide for setting up a transparent conversation with your mechanic and ensuring you walk away reassured that your car is in good hands. 

1. What are your certifications?

You wouldn’t see a doctor without the relevant qualifications, and the same should go for maintaining the health of your car. Don’t be afraid to ask if you can see your provider’s certifications – this usually looks like a Certificate II in Automotive Servicing Technology. 

2. Are you familiar with the make and model of my vehicle?

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Some mechanics are certified to work with specific vehicle makes and models. As such, it helps to ask if your mechanic has worked on your type of car before – this can cut costs on the time spent on your car, while an expert on the make and model means you know you’re in for a quality service. 

3. Do you provide written estimates?

This is super helpful when it comes to understanding what exactly will be performed to your car, along with the associated costs. A clearly itemised list makes it much easier to understand what needs servicing and why, not to mention it’ll come in handy should any legal action be required down the track. 

4. Will you talk me through any necessary repairs?

While written estimates have their place, it’s unlikely you will comprehend absolutely everything that’s outlined. Make sure your mechanic is prepared to actively discuss your car’s service needs in layman’s terms, particularly if they’re telling you that repairs are required. 

5. Is there a warranty on repairs?

Speaking of repairs, you want to check whether warranty is offered. This is a good sign that your mechanic is confident they can successfully carry out the necessary repairs. Herein, you should also ask if the warranty covers the cost of the replacement part or the cost of labour as well.  

6. Am I able to choose the car parts used in a repair?

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A reputable mechanic should be able to simply suggest your replacement options rather than force their opinion on you. They may advise you choose parts made by the original manufacturer, or that a used car part will suffice. If the latter is the case, you should expect to save a bit of coin – hence it’s worth further enquiring whether they intend on charging you the same price as a brand new part. 

7. Are you able to contact me if you encounter any unexpected expenses?

It’s a good idea to check that your mechanic has the scope to call you if they find that additional work is required outside of the original written estimate. You want to be clear on their reasoning for the extra work and associated costs, as well as have the right to give your approval before they proceed.  

8. Do you provide a detailed invoice after a service?

Lastly, a comprehensive invoice detailing the date of service and warranty is imperative for your car service records. Not only is this important for your own maintenance needs, but it’s also a handy piece of info to have when the time comes to sell your car.

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