Being a spa therapist is no easy job. You might head into your regular spa and see the spar therapists there working on your nails and other body parts flawlessly. But in the real sense, for these guys to have you looking dashing and all smiles, there’s a lot of work that has to happen in the background too. The first thing is getting all the right spa supplies; those Spa Robes, pedicure chairs, lotions, and other spa products must be on point. Remember, as a spa therapist, you’re also looking to provide your clients with the best customer experience and have positive reviews about your spa.
All this might make you wonder what exactly makes a good therapist. How can you ensure that you are setting the standards for your spa sessions? These are the questions you need to ask yourself to ensure you hone your therapist skills.
Consider these bulletproof tips to perfect your spa therapist skills and get more positive reviews and better customer experience
Participate in ongoing training
Regardless of how good you may be at your job as a spa therapist, there is a high likelihood that you might get rusty over time. It is, therefore, best that you take regular therapist training sessions to ensure you remain consistent and set high standards. You must also remember that the good spas also only employ well-trained, professional therapists. To mean that even at a basic level, you should greet customers warmly and introduce yourself appropriately by name. You must be friendly, attentive and polite to your customers. You must do all this while maintaining excellent professional hygiene, dressing, and presentation at all times.
All professional spa therapists can’t stress listening skills enough. In virtually all therapy forms, you need to learn to be an active listener. Know how to listen to people. It is essential that you also know how to reflect people’s thoughts to them. Professional spa therapists say that just by being able to remember all the important feelings and events of their customers, they get emotionally attached. To mean that the customers feel closely attached to the therapists and feel like they can talk more openly with them.
You also need to be excellent at paying attention to what your clients aren’t saying. Use this information to explore what they are communicating.
Good spa therapists will always want to know whether their clients have any concerns or questions. If they do, then you should take your time and explain to them what the treatments involve. This helps prepare your clients more for everything that they should expect from the sessions.
Being an effective therapist will, otherwise, be more challenging if you have a hard time letting your clients contribute to conversations. Or even if you quickly get bored by client’s conversations.
Good social and communications skills
All expert spa therapists know that excellent social skills can soar them through the first couple of therapy sessions. It’s common to find clients who are a little uncomfortable about letting you work on them. And with good reason, as they don’t know you well enough. But working to engage them in conversations can make them feel more comfortable around you even as you work. You need to ease your clients into letting you work on them comfortably. This will also help make your work easier as well. So, no. It’s not just a matter of having your clients pull down their Spa Robes and let you work on them. You actually need to make them feel like they are in the right place.
God spa therapist communicators also help to create positive therapeutic relationships with their clients. This helps to convey confidence in the clients that you are the right person for the job. And there is nothing better than ascertaining your clients that you are the one they want to work on them. You will have more clients streaming in and repeat clients keep coming before you know it.
On good social and communicative skills, you must also learn to be sensitive to how much or little each of your customers want to engage in conversations. Not everyone who steps into your spa will be as open or talkative. Others will prefer to talk less or not talk at all. In such cases, it is also wise that you know not to overstep your bounds.
All spa therapists need to know where their client’s boundaries lie. This helps ensure that they don’t overstep or go too far with their talks or questions into their clients’ lives. It is essential that you know how to create and maintain healthy boundaries with all your clients. Remember, different clients have different boundaries.
It is necessary that you know how to clearly communicate with your clients in the nature that you don’t exceed any of their boundaries and limits. In most instances, the boundary setting begins from the point of your initial consultation with the clients. You must note that people aren’t that good at setting healthy boundaries, this is something that you learn over time. And that is why you, the spa therapist, must also be cautious not to go too far even as you try to spark up and maintain a healthy conversation with your clients.
Professional spa therapists will always tell their clients the precise products that they use on them. To count yourself as a good spa therapist, you must also be in a position to advise your clients on the best care tips that are more relevant for their future sessions. Also, try always to encourage your clients to drink plenty of water after having successful body treatments. This is another way of encouraging more product sales than using any kind of hard sell. As the spa therapist, you also have to make your clients feel more valued, special and looked after.
Do all these spa therapist tips right, and you are on your way to building your own spa empire that stands above other competitors. Clients always want to feel valued and special in all occasions, not just in spas. So, when your clients step into your spa and put on those sassy Spa Robes, make them feel the worth of their money. They won’t forget it.
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